Questions and answers

No. You can check out as a guest with your email and phone number, and track the order with its number and your email on Track order. An account keeps your addresses and order history in one place, and your wishlist follows you from device to device.

Payment runs on PayGlocal's secure payment page, so your card details never reach us. Orders delivered in India are paid in rupees by UPI, credit or debit card, or net banking. Orders delivered abroad are paid in US dollars by international card or Apple Pay. The exact methods shown depend on your card and bank. The payments policy has the details.

Yes, for India. Rupee prices include GST, which is 5% on carpets and rugs [[CLIENT TO CONFIRM]], and your invoice shows it. Dollar prices for international orders do not include Indian GST, because exports are free of it; your own country's import duty or tax is paid on delivery.

We show rupees in India and dollars everywhere else, and you can switch at the top of any page. At checkout the currency follows the delivery address: an address in India pays in rupees, an address abroad pays in dollars. If you switch, checkout tells you the new total before you pay.

Yes, while it is still being prepared. You can cancel a confirmed order yourself from your account, or write to us; once it is being packed, contact us and we will cancel it for you. Either way, anything you paid comes back to the original payment method in full. After the rug has shipped it can no longer be cancelled, but you can return it under the returns policy.

Up to 10 of each size in one order. Buying for a hotel, an office or a shop? Orders from 1,500 m² go through our wholesale team, who can quote for custom sizes and colours.

Rugs in stock are dispatched within 2 to 4 business days. In India they arrive 5 to 9 days after you order; abroad, by express courier, 8 to 14 days for most countries. Made-to-order sizes take longer, and the rug page tells you how long before you buy.

Delivery in India is free on orders over ₹20,000; below that it is charged by weight, from ₹499. International express delivery is charged by weight and parcel size, and it is free on orders over $2,500 to the Gulf, the UK and Europe, and the US and Canada. Checkout shows the exact cost for your address before you pay. These rates are for the demo [[CLIENT TO CONFIRM]].

Every address in India, and most countries abroad by DHL, FedEx or UPS express [[CLIENT TO CONFIRM]]. The one rule we can't bend: rugs woven in Iran cannot be delivered to the United States. Their rug pages say so, and checkout will not send them to a US address.

Probably, if you are outside India. Our international prices do not include your country's import duty or tax; the courier collects them when the rug arrives, usually with a small handling fee. Checkout asks you to confirm this before you pay. The shipping policy explains more, and our guide to buying from India has examples by country.

Yes, $200 [[CLIENT TO CONFIRM]]. It keeps every parcel above the thresholds at which the UK and the EU require sellers to register for their VAT, so your order clears customs in the normal way.

Rolled, never folded, and wrapped for transit. Each rug travels as its own parcel. When it arrives, unroll it on a clean floor and give it a day or two to relax flat; any curl at the ends settles on its own.

You pay 25% of the order total online when you order, and the other 75% to the courier when the rug arrives, in cash or by UPI. The advance confirms the order; we start packing as soon as it is paid. For an order of ₹64,900:

• Pay now, 25% advance: ₹16,225
• Pay on delivery, 75%: ₹48,675

The advance is rounded up to the next whole rupee, and the balance is the rest of the total. There is no fee for cash on delivery [[CLIENT TO CONFIRM]].

Cash on delivery is available when all of these are true:

• The rug is being delivered to an address in India, and the order is in rupees.
• The order total is ₹1,00,000 or less [[CLIENT TO CONFIRM]].
• Every rug in the order is in stock; made-to-order sizes must be paid in full.

If an order doesn't qualify, checkout shows the reason on the cash on delivery option, and you can pay in full online instead.

Rugs are large, heavy and expensive to send. The advance covers the delivery both ways if an order is refused at the door, which keeps cash on delivery possible for everyone else. It also means your rug is reserved and on its way, not waiting on a phone call.

Indian law does not allow a business to receive ₹2,00,000 or more in cash in one transaction, and couriers cap how much cash a delivery agent can collect. A ₹1,00,000 limit keeps the balance at ₹75,000 or less [[CLIENT TO CONFIRM]]. For larger orders, pay in full online by UPI, card or net banking.

Cancel before the rug is dispatched and the whole advance comes back to you. If you refuse the rug at the door, we refund the advance minus the actual cost of sending it out and back [[CLIENT TO CONFIRM]]. Checkout asks you to confirm this before you order, and the payments policy sets it out in full.

Yes, within 14 days of delivery [[CLIENT TO CONFIRM]], if it is unused and in its original packing. Write to us or message us on WhatsApp with your order number, and we will arrange the collection in India or send you the return address and instructions abroad. The returns policy has the details.

Rugs made to order in a custom size or colour, and rugs bought in a sale, cannot be returned unless they arrive damaged or not as described [[CLIENT TO CONFIRM]].

In India, we arrange the collection at no cost to you [[CLIENT TO CONFIRM]]. For international orders, return shipping is paid by you, and import duties you paid on arrival are a matter for your own customs authority.

Within 5 to 7 business days of the rug reaching us and passing its check [[CLIENT TO CONFIRM]], to the way you paid. For cash on delivery orders, the online advance goes back to your card, UPI or bank, and the cash balance by bank transfer to an account you give us.

Please tell us within 48 hours of delivery [[CLIENT TO CONFIRM]], with photos of the rug and the packing, and keep the packing. We will arrange a replacement, a repair or a full refund, including delivery both ways.

No. New wool rugs shed short fibres left from spinning and clipping, for a few weeks on a hand-knotted rug and a few months on a hand-tufted one. Vacuum regularly with the brush switched off and it stops.

Vacuum once a week with suction only, going with the direction of the pile, and keep the nozzle off the fringe. Turn the rug round every six to twelve months so it wears and fades evenly. Every three to five years, have a hand-knotted rug washed by a rug specialist, never steam-cleaned. Our care guide covers the rest.

Blot, never rub. Scoop up anything solid, blot with a clean white cloth, then dab with lukewarm water and a few drops of mild wool detergent, and blot dry. No bleach, no ammonia. On silk, blot with a dry cloth only and call a specialist for anything more.

They can, but they are happiest where few people walk. Silk is less springy than wool and marks with water. Wool, or wool with silk highlights, is the better choice for busy rooms and homes with children or pets.

1,500 m² per enquiry, about 16,146 sq ft, which you can mix across designs, sizes and weaves [[CLIENT TO CONFIRM]]. For smaller quantities, buy through the shop, up to 10 of each size per order.

Send a wholesale enquiry with your quantity, sizes and timeline. Our wholesale team replies within one business day, then arranges a consultation, samples and a written quotation.

Machine-made 15 to 30 days, hand-tufted and flatweave 30 to 45 days, and hand-knotted 90 to 150 days, counted from sample approval [[CLIENT TO CONFIRM]]. Large orders can be woven and shipped in phases.

Yes. Send drawings, colour references or a yarn sample with your enquiry. Custom colours are dyed to match and approved on a strike-off before production starts. For a single custom rug for your home, use the custom rug request.