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How you can pay, how the 25% cash on delivery advance works, and how refunds are made.
Draft of
Draft for review by Persian Knots' lawyer. Terms marked [[CLIENT TO CONFIRM]] are working assumptions until Persian Knots confirms them.
This policy explains how payment works on Persian Knots, including cash on delivery with a 25% advance. It forms part of our terms of sale.
Online payments are processed by PayGlocal, a payment aggregator authorised by the Reserve Bank of India [[CLIENT TO CONFIRM]], on its own secure payment page. Your card details go straight to PayGlocal and never reach us or our servers. Cards are checked with your bank's own security step (3-D Secure or an OTP) where it applies.
An order is confirmed only when PayGlocal tells our server directly that the payment succeeded. If you close the payment page early or your bank declines the payment, the order stays unpaid and is held for 60 minutes, so you can try again or choose another method.
Prices are shown in Indian rupees or US dollars, and you can switch between them on any page. At checkout the currency follows the delivery address:
Every rug has its own rupee and dollar price, set by us. We do not convert at a daily exchange rate, so the dollar price does not change with the markets. Your bank may charge its own fee for a payment in a foreign currency.
| Order in | Methods |
|---|---|
| Rupees | UPI, credit and debit cards (Visa, Mastercard, RuPay, American Express), net banking, and wallets where enabled [[CLIENT TO CONFIRM]]. International cards can pay rupee orders delivered in India. |
| US dollars | International credit and debit cards (Visa, Mastercard, American Express) and Apple Pay [[CLIENT TO CONFIRM]]. |
The payment page shows the methods available for your card and bank.
For orders delivered in India you can pay 25% of the order total online when you order, and the remaining 75% to the courier on delivery, in cash or by UPI.
Cash on delivery is available only when:
The limit keeps the cash balance within what couriers can collect, and well below the ₹2,00,000 limit on cash receipts in section 269ST of the Income Tax Act, 1961.
At checkout we ask you to confirm the balance you will pay on delivery and this refusal rule before you place a cash on delivery order. Customers who refuse two deliveries may be asked to pay in full for future orders [[CLIENT TO CONFIRM]].
If a payment fails, you can try again from the payment page or your order, up to five attempts per order. We check the status of every earlier attempt with PayGlocal first, so you are never charged twice for one order. If money leaves your account for an attempt that did not complete, it is reversed automatically, usually within 5 to 7 business days; if not, contact us with your order number.
Refunds for cancellations, returns and failed orders go back to the original payment method: the card, UPI account or bank account you paid from. We issue them within 5 to 7 business days of approving them [[CLIENT TO CONFIRM]]; your bank may take a few more days to show the money. Cash paid on delivery is refunded by bank transfer to an Indian account in your name.
Rupee orders receive a GST tax invoice for the full value when the rug is dispatched; a cash on delivery advance is shown on it as paid. Dollar orders receive an export invoice, which also travels with the parcel for customs.
Contact us with your order number, or message us on WhatsApp.