Shipping policy
Where we deliver, how long it takes, what it costs, and the import duties you may pay abroad.
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How we ship, take payment, handle returns and cancellations, and look after your data.
Draft for review by Persian Knots' lawyer. Terms marked [[CLIENT TO CONFIRM]] are working assumptions until Persian Knots confirms them.
Where we deliver, how long it takes, what it costs, and the import duties you may pay abroad.
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Read shipping policyFourteen days to change your mind, what can come back, and how and when you are refunded.
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Read returns and refundsWhen you can cancel an order, what happens to a cash on delivery advance, and how made-to-order and wholesale orders differ.
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Read cancellation policyHow you can pay, how the 25% cash on delivery advance works, and how refunds are made.
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Read payments and cash on deliveryHow custom-size and made-to-order rugs work, and how wholesale orders from 1,500 m² are quoted, made and shipped.
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Read custom and wholesale ordersWhat we collect when you shop or enquire, why, who we share it with, how long we keep it, and your rights.
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Read privacy noticeThe few cookies and browser storage entries the site needs to work, what each is for, and how long it stays.
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Read cookie policyThe agreement between you and Persian Knots when you use this website or buy a rug from it.
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Read terms of sale and useWhat we do to make the site usable for everyone, what we know is still missing, and how to tell us.
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Read accessibility statement